Wedding Snark

8 Oct

Okay… this is the dishy post where I talk about the vendors I had bad experiences with. Disclaimer: All of this is just my personal opinion stemming from my personal experiences, yada yada yada. Alright, with that out of the way, are you ready for some snark? Good, me too…

First up, and probably worst up: Martino’s Bridal on Bank Street. Awful, awful, awful experience. In spite of some mild protesting coming from the wedding party, I insisted that the dresses be ordered in April, shortly after Easter. Why? Because I am paranoid and neurotic, and I tend to assume that the worst will happen, so I expected something to go wrong with the bridesmaid dresses, just as I expected something to go wrong with everything else. At least with regard to everything else, I was pleasantly surprised when it all went according to plan. As for these bridesmaid dresses… we ordered them around April 20th and were assured they would arrive within 6 to 8 weeks, as is standard. 8 weeks passed before I even noticed, so it was probably more like 10 weeks after the fact when I called to follow up. No, they’re not in yet; they will be here by the end of August. Given the fact that the wedding was September 20th, that seemed to be cutting it a little close, but it’s not like there was anything I could do to speed the process up, so I accepted that. September 1st rolls around and still no dresses, so I’m back on the phone. Where are my dresses?? Oh, they should be in within the next three days. Three days goes by and again I’m back on the phone. WHERE ARE MY DRESSES?? It’s only at this point that I get actively pissed off. I hounded them all day that day. I got my mom and my bridesmaids to hound them too. It was arguably my one bridezilla moment. But we got the dresses the next day. Fancy that.

Might I add, during one of these phone calls, the sales associate to whom I was speaking snapped at me when I asked when she would be checking the day’s order to see if my dresses were there. “I was just about to before the phone rang.” Oh right, because this is my fault. Sorry to stress you out so much, lady, but this is my wedding we’re talking about here!

It’s also worth noting the fact that at no point did any of the sales associates at Martino’s apologize to me for the situation. The day the dresses arrived, my mother went straight to the store to pick them up, and the lady there at the time told her to tell me that she was sorry, but a direct apology would have been nice.

First runner up for worst service ever: Zeina, the seamstress from The Perfect Alteration. Was her work good? Sure. Was it bloody expensive? Heck yes! Was the bridesmaid dress ready for pickup on September 18th, two days prior to the wedding, the date upon which we all agreed that the dress would be collected by myself and my bridesmaid? Hell no!! Pins, everywhere! Raw edges, everywhere! My bridesmaid, being yelled at for not bringing the shoes we didn’t realize she’d need as we were under the impression the dress was being picked up for the wedding taking place not 48 hours later! And also being told repeatedly that she’d need to wear Spanx. Thanks, Zeina, but we came for the alterations, not for the running commentary on our body types. She does good work but her concept of customer service leaves a lot to be desired.

Lastly… Eternity Bridal! Understand, when I went there about a year ago when I began searching for my dress, the experience was fantastic. The dress was perfect and reasonably priced, the store was cute and classy with a good selection of styles and sample sizes, and the service was impeccable… they even threw in a free veil and throwaway garter! So why am I hating on them now? Simple: They’re the ones who directed me to Zeina. Not such a big deal in and of itself, but when I wrote an email recently to inform them of my overwhelmingly negative experience with her, thinking that they would appreciate the feedback, they wrote back with a long defense of her behaviour (essentially saying that they are aware of how rude she is but they believe her work justifies it), and said that she must not have been aware of the wedding date if the dress was not ready by the 18th as expected. Read: “It has to have been your fault.” Yeah, except it actually wasn’t my fault at all. I understand that the ownership of Eternity Bridal has changed since I bought my dress there, so even though my experience buying a dress from them was positive, I’m not so sure I’d recommend them anymore. Their response to my complaint smacked of ego; obviously they value their own opinions more than feedback from unhappy customers.

All of this being said, I consider myself very lucky, because aside from an issue with a girl who agreed to stand in my wedding party and then backed out right before the bridesmaid dresses had to be ordered, that was really the extent of my wedding drama. From what I understand, it’s usually a lot, lot more challenging. I tried to take a pretty relaxed approach to the wedding and had no expectations of “perfection” or a “dream day” or anything like that, so I think it made it easier. Yes, there were small details that I probably would have changed in retrospect, but nothing aside from these three experiences actively upset me. Based on my experiences with them, I would definitely caution any other Ottawa brides-to-be against using services from the aforementioned places and people.


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